Service Delivery Coordinator - Store Applications

Service Delivery Coordinator – Application Analyst, Fulltime, 38 hours

A job packed with technical challenge and international impact? Absolutely. As a Service Delivery Coordinator within Store Applications at Action, you play an important role in both the management and development of IT across our entire store domain. And that is anything but a small task. Our network includes more than 3,000 stores throughout Europe, from the Netherlands to Poland to Italy. And we are growing fast. Will you grow with us?

These are your daily actions

Within the BizTech (Business Technology) team Store Applications, Real Estate and Fraud, we focus on everything related to the operational side of the store, real estate and fraud platforms at Action. On the one hand, you are responsible for run-time Service Delivery. You ensure that agreed service levels are met and you manage escalations with suppliers when needed. Daily contact with your internal stakeholders and suppliers is an important part of the job. In addition, you manage the required releases and patches for the run-time environments. You are involved in:

• Functional support, escalating issues and resolving incidents
• Coordinating changes and releases in a high-paced environment
• Analyzing changes and problems
• Daily communication with suppliers and internal customers
• Financial control of suppliers
• Contributing ideas on budget requirements

Together with our Technical Specialists, Application Analysts, Solution Architects and Service Delivery Manager, you are involved in many initiatives. Each project is a challenge. For example, implementing advanced tax solutions or managing releases and patches for the European POS software environment. You are responsible for planning, execution and budget. You are a sparring partner for the business to deliver even greater value.
Teamwork is your priority. Together with teammates, key users and stakeholders, you align priorities. Do you notice conflicting priorities? You propose an alternative that everyone can agree on. You also assess business needs and stay alert to improvement opportunities for our applications, landscape and processes.

This will be your team

With around 110 Technology colleagues at our international headquarters, we work pragmatically, solution oriented and at high speed on various IT solutions to support Action’s growth in all countries in a well structured and standardized way. What motivates us? Making fast impact and enabling the organization to grow. Where possible, we increasingly work according to agile and scrum methods. We are smart followers and embrace proven innovative technologies when they help us achieve our goals. For example, we introduced 6,000 handhelds in record time. There is plenty of experience within the different Business Technology Teams in Action’s unique environment.

This is you

You have an affinity with retail, IT and store processes. You radiate confidence, communicate clearly and work proactively and in an organized way. Time pressure is not a problem for you. You meet deadlines and work effectively and according to guidelines. You are driven to achieve results, both within your team and independently, and you think pragmatically. You show leadership by motivating application specialists and business process owners.

Soft Skills

• You have confident, well developed communication skills at enterprise level
• You understand the impact of not meeting service levels on business performance
• You are result driven and pragmatic
• You work efficiently and effectively
• You are stress resistant

And furthermore:

• You have a completed bachelor’s degree, preferably in Information Technology
• You have at least 10 years of relevant IT work experience, preferably in an international retail environment
• You have at least 5 years of experience in a comparable role such as Service Delivery Manager
• You have experience with IT ticketing systems and are used to resolving tickets quickly and professionally
• You have knowledge of ITIL and BiSL
• You have excellent command of Dutch and English, both spoken and written
• You have excellent skills in Microsoft Office and preferably experience with ServiceNow